Hiver

Hiver AI offers a range of AI tools to help customer support teams manage emails more effectively. This solution is ideal for teams looking to automate repetitive tasks, boost agent productivity, and provide quicker, more consistent customer service.

• AI Summarizer: This tool creates summaries of long email threads, making it easier for agents to share context during handoffs and for supervisors to monitor progress. It helps resolve escalated issues faster by keeping essential information intact. (Currently available in English only, with a limit of 50 conversations per day.)
• Harvey AI: This feature suggests email templates based on incoming customer messages, enabling agents to personalize their replies efficiently. Hiver’s AI can also automatically close low-priority email conversations with a simple “Thank you,” allowing agents to concentrate on more important issues.
• Supervisor Insights: Managers can use the AI Summarizer to quickly understand complex email threads, facilitating faster decision-making and better tracking of escalations.

In summary, Hiver AI is a comprehensive email management tool that uses AI to streamline workflows, enhance customer satisfaction, and improve overall efficiency.