Yera

Yera helps train and improve your support and sales teams, saving you time and helping you reach your goals.

With Yera, you can turn customer conversations and internal knowledge into useful insights and coaching, helping your team members perform at their best.

How can Yera assist you?

• Get daily tips to enhance your communication for better empathy, clarity, and resolution.
• Receive regular coaching on using support scripts, playbooks, and your expertise in products, policies, and business processes.
• Monitor efficiency metrics for customer interactions and get personalized advice for ongoing improvement.
• Consistently coach agents on best practices.
• Save time on monitoring interactions and training agents.
• Get daily tailored guidance on persuasive communication, relationship building, and consultation skills.
• Receive feedback on sales scripts, handling objections, and understanding your product’s value.
• Enjoy continuous advice and insights based on your interactions with clients and prospects.
• Reinforce your team’s sales strategies consistently.
• Minimize the time spent reviewing calls and coaching representatives manually.