Thoughtly

Thoughtly is a voice-based AI tool that helps you create phone agents to manage your business calls. After testing similar tools for a year, I found that Thoughtly stands out for its fast setup—only 17 minutes until your first call.

This platform provides AI agents that can handle both incoming and outgoing calls for sales, customer service, and marketing. These agents do more than just answer calls; they can schedule appointments, qualify leads, and route calls naturally.

Thoughtly offers custom call routing with minimal delays, responding to requests based on natural language. The agents are trained using existing call recordings, unstructured text, and data from your website, allowing them to get better over time.

Every incoming call with Thoughtly becomes a valuable data point. Unlike many voice agents, it focuses on understanding and learning from each interaction, helping businesses improve their customer service continually.

Thoughtly integrates with your existing technology—like CRMs and scheduling tools—providing real-time insights on call patterns, conversion tracking, and A/B testing features.

Who Can Benefit?

• Small to medium businesses overwhelmed by phone calls
• Healthcare practices that need to manage patient scheduling
• Sales teams requiring 24/7 lead qualification
• Customer service departments aiming to grow

Main Features

• Inbound/Outbound Call Handling: AI-driven agents manage calls for customer service, sales, and marketing.
• Real-Time Analytics: Gain insights into performance data, A/B testing, and customer behavior.
• Customizable Knowledge Base: Learns from previous calls, unstructured text, and website content.
• Appointment Scheduling: Syncs with calendars for easy meeting bookings.
• Lead Qualification: Quickly directs leads to the right teams without wait times.
• Call Routing: Routes calls based on natural language requests with quick responses.
• Healthcare-Specific Features: Manages patient intake, scheduling, and claim status inquiries.
• Tech Integration: Seamlessly connects with CRM, scheduling, and other SaaS tools.